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What should I do if the cryptocurrency was not credited to my trading account?​

The time it takes for the cryptocurrency to be credited to your account depends on the speed of the blockchain network and in some cases can take up to 3 hours. ​You can track the status of your transaction yourself using any of the freely available trackers that correspond to the blockchain of the sent cryptocurrency. For example, https://www.blockchain.com/explorer.

If the waiting period exceeds 3 hours, please contact the operator.

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