Solutions | Help Desk Portal

Payments

Funding of the account (5)

How can I fund my account?

There was en error when processing my deposit. What should I do?

I have funded my account through wire transfer, but the funds have not been credited to my trading account yet. What should I do?

I sent funds via wire transfer, but I forgot to specify my Trading Account Number or specified it incorrectly. What should I do now?

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How do I withdraw funds from my trading account?

Currency rate for withdrawal of funds

How long does it take to process my withdrawal request?

Can I withdraw funds to my companion's / friend's account?

Can I withdraw funds if I have open positions?

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Verification and request for documents (5)

You have requested a scanned copy of my ID/passport, my credit card, etc. What should I do?

What documents should I provide when I have document request?

Why can not I trade? The system says that trade is blocked.

I was asked to provide documents for verification. Why should I provide them and how safe is it?

How long does it take to check documents?

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Trading rules

Bonus funds and bonus account.

What is Multiplier and how does it work?

How does Welcome Bonus work?

What are the general financial instrument trading conditions?

What does the trading process look like and what is the Multiplier Feature?

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