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Verification and request for documents

How to provide a Neteller screenshot for verification

Neteller e-wallet requirements, A screenshot of the Neteller account with this information:

How to provide a Skrill screenshot for verification

Skrill e-wallet requirements, A screenshot of the Skrill account with this information:

What should I do if I receive a request for scans of my passport/identity card or other documents (mobile version)?

Document requests are primarily aimed at ensuring the safety of our clients' funds. We ask for your understanding regarding such requests.

Submission of documents (with instructions)

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What should I do if I receive a request for scans of my passport/identity card or other documents (web version)?

Document requests are primarily aimed at ensuring the safety of our clients' funds. We ask for your understanding regarding such requests.

What documents should I provide when I have document request?

In the case of a request for documents from our Company, you will receive email with detailed instructions, which will indicate the documents you have to provide us.

Why can not I trade? The system says that trade is blocked.

Please make sure that you have confirmed your profile by sending all the necessary documents.

I was asked to provide documents for verification. Why should I provide them and how safe is it?

We ask you to provide your identification documents in order to make sure your funds are kept safe and secure at all times.

How long does it take to check documents?

After uploading documents to your personal account or sending them by e-mail, our operator will process the data within several working hours.