In this case, you need to inform us via email at [email protected] with a detailed description of the reasons why you are unable to provide the requested documents.
Verification and request for documents
If you have received a request to provide proof of residence, the following documents will be suitable for this purpose:
In case you are unable to upload documents in the mobile application - please try uploading a file no larger than 5 MB. Also pay attention to the format - it should be a PDF file or an image.
If you have been asked for documents, please refer to the detailed instructions for uploading them:
Neteller e-wallet requirements, A screenshot of the Neteller account with this information:
Skrill e-wallet requirements, A screenshot of the Skrill account with this information:
Document requests are primarily aimed at ensuring the safety of our clients' funds. We ask for your understanding regarding such requests.
Document requests are primarily aimed at ensuring the safety of our clients' funds. We ask for your understanding regarding such requests.
In the case of a request for documents from our Company, you will receive email with detailed instructions, which will indicate the documents you have to provide us.