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Financial claims on Libertex accounts

Can an order be executed at a different price?

The first thing that should be understood is that any operation takes time to execute.

The Libertex terminal does not work properly. What should I do?

How to determine the cause of difficulty and eliminate it?

How do I calculate my transaction's profit or loss?

To calculate your profit or loss for a Long trade, please use the following formula:

 

PL = S * M * ( Ec / E0 – 1 ) – C , where:

My transaction has been closed automatically, though I did not authorize it. How come this could happen?

To calculate your profit or loss for a Long trade, please use the following formula:

 

PL = S * M * ( Ec / E0 – 1 ) – C , where:

 

PL is your profit or loss

A CFD trade has expired, how could this happen?

A future contract carries an obligation to buy or sell the underlying asset in a determined  time in the future, at a price set today.

Why was my trade not opened?

When you trade via Libertex, the amount you invested in your transactions is reserved as margin.

 

Why are your CFD quotes different from other sources?

Here are a few possible reasons:

 - The contract in question has expired.

How do I file a financial complaint?

To complain on a transaction you have made on your live account, in case you believe it has been executed or processed inc